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COVID-19 Arrangements

We are pleased to inform you we are able to continue trading in accordance with government guidelines. This means we are still offering home design and installation visits whilst following all Covid-19 protocols. We are also able to offer remote advice via Zoom, Skype, Whattsapp etc. for customers who are shielding. Our showroom, however, is temporarily closed following Covid-19 legislation.
Please take extra care and stay safe.

Your Blind Design Team

We have made some important changes to keep our customers and staff safe

We want to assure all our customers that we are adhering to all government guidelines regarding PPE, social distancing, and hygiene.

We are taking all the necessary precautions to ensure the business continues to support local customers and our employees. We are constantly keeping up to date with the announcements and guidance to proactively plan.

We are still able to offer free home consultations.

At Blind Design, our highest priority is keeping our customers and staff safe and we have made some important changes to the way we work in order to do this. Please see these outlined below:

Showroom

Due to tier 4/Lockdown restrictions, our showroom is closed again until further notice.

When safe to open, our showroom will be adhering to social distancing guidelines to ensure that our customers and staff feel as safe and as comfortable as possible.

We ask that all customers who visit our showrooms abide by the social distancing guidelines and wear a mask (unless exempt).

There will be hand sanitiser available upon entry into the showroom.

All our showroom advisors have been provided with adequate PPE.

Home consultations & fitting

We are still able to offer in-home consultations, appointments, and fitting.

Our design consultants will only attend consultations if they and their household are free from Coronavirus symptoms for a minimum of 10 days.

Please contact us immediately if someone in your household has taken ill or is self-isolating. Please note: if someone has taken ill or is self-isolating, we will be unable to fulfil the appointment but will rearrange for a later date.

All our advisors and fitters have been provided with the relevant PPE in the form of face masks and gloves. They also have hand sanitiser and disinfectant wipes.

Our advisors will always stay 2metres away where possible. We request if a customer is in the same room as our advisor or fitter that they also wear a face mask where possible.

Our advisors have been instructed to touch as few surfaces as possible, and we ask that you please ensure all internal doors leading to the fitting or consultation area are left open as are external windows to vent the air as per government advice.

We ask that only the adviser can touch the sample book or for you to wear protective gloves or use hand sanitiser before touching samples to keep them safe for every customer.

For measuring and fitting, we ask that you please ensure these areas (especially windowsills) are free from obstacles such as furniture and other items – this helps our advisors and installers to touch as little as possible in your home.

Payment

Our preferred method of payment would be by card or BACS rather than cash or cheques.

Factory

Our factory has been arranged to adhere to social distancing guidelines ensuring that our staff always remain safe.

We have fitted the relevant signage, implemented one-way routes around the workplace and provided the relevant PPE for our staff.

There are washing and sanitising stations positioned at different locations around the factory to ensure our working environment remains hygienic and safe whilst we manufacture our customers blinds.

N.B. All our staff have their temperature taken daily.

If you have any other queries that we have not outlined above, please feel free to contact us on 01323 509661 or emailinfo@blind-design.co.uk

FAQ’s

How many people from Blind Design will need to visit my home?

To ensure that you get the very best service and high-quality finish, two different colleagues will need to visit you across the design consultation and fitting appointments. Only one person at a time will ever attend your home consultation and a maximum of 3 people for fitting (depending on the ability to do the job safely). All staff will wear protective clothing and always observe social distancing.